How Can We Help?
Find answers, learn how ContactReachout works, and get help with your account, campaigns, AI personalization, contact-form submissions, credits, and billing.
Browse Help
Help Categories
Getting Started
Create an account, access your dashboard, and prepare your first campaign.
Campaigns
Create, edit, save drafts, start campaigns, and monitor progress.
Lead Lists
Import, organize, and select prospect or company lead lists.
AI Personalization
Generate relevant messages and review or edit them before submission.
Contact Form Submission
Understand form discovery and website-based submission outcomes.
Credits & Billing
Review your balance, usage history, and available credit options.
Account & Profile
Manage your personal profile and account information.
Referrals
Find your unique referral code and review referral rewards.
Quick Start
Getting Started Guide
Create Your Account
Sign up for your ContactReachout account and access your control dashboard.
Add Your Leads
Import your prospect or company list via CSV or XLSX file upload.
Create a Campaign
Select your target lead list and configure your outreach campaign settings.
Find Contact Forms
Identify relevant website contact forms for target prospects automatically.
Personalize With AI
Generate messages from available prospect data or use custom templates.
Review & Submit
Review and approve all message text before starting submission workflow.
Track Results
Monitor campaign dispatch progress, submission outcomes, and usage history.
Common Questions
Frequently Asked Questions
Troubleshooting
Common Issues & Resolution
Campaign Not Starting
Campaign status remains pending or draft.
Check campaign status, selected lead list count, available credit balance, and required campaign fields.
Lead List Import Issues
File import fails or columns do not map.
Check the file format (.csv or .xlsx), required email/website columns, and header column mapping.
AI Personalization Issues
Generated text appears incomplete or unavailable.
Check the selected lead list information, your prompt instructions, and whether your account plan includes AI features.
Submission Issues
Some target websites show non-success outcomes.
External websites may lack reachable forms, block automated dispatches, or require security verification.
Credit & Balance Issues
Insufficient credits or payment processing delay.
Outreach campaigns require an available credit balance for successful submissions.
Login & Account Access
Unable to log into your account.
Incorrect credentials, expired sessions, or administrative restriction.
Gmail Connection or Sync Issues
The Gmail connection cannot start, Google rejects the request, or a connected mailbox does not synchronize.
You must be signed in, authorize the requested Gmail permissions in Google, and return to ContactReachout. A connection setup error can also mean the application administrator has not configured the Google OAuth client or the exact callback URL for the current environment.
Need Direct Technical Assistance?
Typical support topics: account access, campaigns, lead list imports, credits, billing, AI personalization, and submission outcome inquiries.
Support Email
hello@contactreachout.comStill Need Help?
Can't find what you're looking for? Our support team can help with your account, campaigns, billing, and platform questions.