Getting Started
Create an account, access your dashboard, and prepare your first campaign.
How Can We Help?
Find answers, learn how ContactReachout works, or get help with your account, campaigns, AI personalization, contact-form submissions, and billing.
Search Help & SupportBrowse below
Browse help
Help Categories
Campaigns
Create, edit, save drafts, start campaigns, and monitor progress.
Lead Lists
Import, organize, and select prospect or company lead lists.
AI Personalization
Generate relevant messages and review or edit them before submission.
Contact Form Submission
Understand form discovery and website-based submission outcomes.
Credits & Billing
Review your balance, usage history, and available credit options.
Account & Profile
Manage your personal profile and account information.
Referrals
Find your unique referral code and review referral rewards.
Quick start
Getting Started Guide
Create Your Account
Create your ContactReachout account and access your dashboard.
Add Your Leads
Import your prospect or company list.
Create a Campaign
Select your leads and configure your campaign.
Find Contact Forms
Identify relevant website contact forms for your prospects.
Personalize With AI
Generate messages from available prospect and company information.
Review & Submit
Review your messages before starting the submission workflow.
Track Results
Monitor campaign progress, submissions, and results.
Common questions
Frequently Asked Questions
What is ContactReachout?+
ContactReachout is a workspace for organizing bulk website contact-form outreach, AI-assisted personalization, campaigns, and results.
How does website contact-form outreach work?+
A campaign uses website and lead data to identify available contact forms, prepare messages, and record each submission outcome.
How does AI personalization work?+
Available prospect and company context is used to draft a more relevant message. You should review the result before submission.
Can I edit AI-generated messages before submitting them?+
Yes. Review and edit generated content in the campaign workflow before you start submissions.
Can I save a campaign as a draft?+
Yes. Use Save Draft in the campaign editor when you are not ready to start.
How do I import leads?+
Use Import Leads File in the dashboard header, then map and confirm the spreadsheet columns.
How are credits used?+
Eligible form submissions and optional AI personalization use credits according to the pricing rules shown in the application.
Where can I purchase additional credits?+
Open Billing & Credits from the dashboard sidebar or visit the Pricing page.
Can I pause or manage a campaign?+
Available campaign actions appear on the Campaigns page and depend on the campaign’s current status.
Where can I see my submission results?+
Open Results & Review or Usage & History from your dashboard.
How do I update my profile?+
Open Profile under Account in the dashboard sidebar.
How do I contact support?+
Use the Contact Support button below to send a message to the ContactReachout team.
Troubleshooting
Common Issues
Campaign Not Starting
Check campaign status, selected leads, available credits, and required campaign information.
Lead List Issues
Check the file format, required fields, column mapping, and whether the import completed.
AI Personalization Issues
Check the selected campaign or lead list and your personalization instructions.
Submission Issues
Review campaign results and status to identify failed, blocked, unavailable, or review-required submissions.
Credit Issues
Check the current balance and usage history before starting a campaign.
Login & Account Issues
Use the available login options or contact support if you cannot access your account.
Still Need Help?
Our support team is here to help with ContactReachout, your account, campaigns, AI personalization, submissions, and billing.